Collection and delivery software that runs the whole job, from photos to paid
Online booking from photos, quotes that become invoices, part payments, driver runs and 13 stages of customer updates. One system, running a real business every day since early 2025.
This is collection and delivery software for UK service businesses that collect items, work on them and return them. It suits businesses like alterations and tailoring, shoe and bag repair, furniture restoration, phone and electronics repair, bike servicing and equipment hire. Customers send photos for a free estimate, with no account needed. The office quotes from the admin, and when the customer accepts, the invoice is raised for them. Deposits and part payments are recorded against the invoice, and bank payments are matched to it in one click. Drivers see their collections and deliveries in route order, with photo proof on every drop-off. Customers get an update at every stage, by text and email. It has run a real UK service business every day since early 2025.
One platform, shaped around your business — not the other way round.
You're not buying rigid, off-the-shelf software. You get a proven system we tailor to how your trade actually works, then deploy and hand over.
Sound familiar?
The day-to-day this replaces
Before → now
What changed, line by line
Before
Bookings scattered across WhatsApp chats.
Now
Every enquiry lands in one list, with the customer's photos attached.
Before
A paper diary for collections and deliveries.
Now
Collections and deliveries are assigned on screen, in a route order the office sets.
Before
Quotes and invoices written by hand.
Now
Quotes are sent from the admin by text and email. When the customer accepts, the invoice is raised for them.
Before
Drivers phoning the office to ask where to go.
Now
Each driver gets a text when a job is assigned, and sees the day's collections and deliveries in their own portal.
A day with the system
One job, from photos to paid
Customer
Fills in the free-estimate form with photos of the item. No account needed. The owner gets an instant alert on their phone.
Office
Reviews the photos and sends a quotation by text and email, with a PDF.
Customer
Opens the link, changes the options if they want, applies a voucher and accepts, then sets billing and collection details. The invoice is raised automatically on acceptance, with the next invoice number. The office can also raise one by hand.
Office
Assigns a collection driver and sets the route order. The driver gets a text.
Driver
Collects the item.
Office
Checks the item in at the workshop. If it differs from the photos, the customer gets a revised quotation, or a cancellation fee if they decide not to go ahead.
Office
Work starts.
Office
The invoice goes out with a payment reminder. Any deposit or part payment is recorded against it, and the invoice shows the balance due. A bank payment that arrives is listed beside the invoice it settles, and the office confirms it in one click. The owner gets an alert.
Office and driver
The return delivery is booked. The driver delivers and takes a photo as proof. A photo is required to close the delivery.
Customer
Gets a delivery confirmation with a review request, a second request later, and a Google review request.
Every step is written to the order's activity log.
Who uses it
One system, a view for each person
Customer
Books a free estimate with photos, with or without an account. Reviews the quote, changes the options, applies a voucher and accepts online. Picks collection and return-delivery times and tracks them in My Account. Opens invoices from a secure link or as a PDF.
Office
One admin panel on desktop or phone: quote requests, sent quotes, work orders, collections, cancellations, invoices, drivers and customer details, with a search across all of it. Records part payments, confirms bank payments, prints labels, and keeps an address book.
Driver
A driver portal with their collections and deliveries, in the order the office has set. A text arrives on each new assignment. A photo is required before a delivery can be closed.
Owner
Instant alerts on their phone for new requests and payments. A dashboard with upcoming payments and orders by postcode area.
Referral partner
A referral programme with 90-day tracking and partner commissions.
A look inside
One system, from first enquiry to final payment
Booking from photos
Customers send photos of their item and get a free estimate, with no account needed. Every enquiry lands in one list in the admin, not scattered across chats and paper.
Quotes, invoices, part payments and bank matching
The customer accepts the quote from a link, and the invoice is raised for them. Deposits and part payments are recorded against it, with the balance due always shown. Bank payments are listed beside the invoices they settle, ready to confirm in one click.
Collection and delivery runs
The office assigns each job and drags the stops into route order. Drivers get a text and see their day in their own portal. Every delivery closes with a photo.
Updates at every stage
Thirteen stages of text and email keep customers informed, from the first request to the Google review. The office can edit every template, and every message sent is logged. The owner gets instant alerts on their phone.
How it works
A proven platform, tailored to you
We look at how you work
How bookings, quotes, payments and driver runs happen today, and where the time goes.
We set up your system
The platform already runs live. We set it up with your services, pricing rules and branding, on its own database.
We take it live
Your booking form, admin panel and driver portal go live, UK-hosted with nightly off-site backups. If you use compatible accounting software, we connect it for bank-payment matching. Card payments can be switched on if you want them.
Yours to run
Your data and your customers are yours, and we export them for you whenever you ask. You get your own branded system, set up and run for you.
Running live today
Proof, not a prototype
This isn't a demo. The platform has been running a real UK service business every day since early 2025: bookings, quotes, invoices, payments and driver runs, end to end. More than one UK business runs on the same platform.
What's included
Everything in one platform
Booking
- Free-estimate form with photos
- Guest booking, no account needed
- Several items on one order
- Postcode service areas
- My Account: quotes, invoices, collection and return-delivery times and tracking
- A free-services panel on every quotation
Quoting
- Quotes from the customer's photos
- Customers change options and apply vouchers before accepting
- Revised quotations after the item is checked in
- PDF quotations
Payments
- Quotes to invoices: raised automatically when the customer accepts, or by hand; secure invoice link and PDF
- Part payments and balance due: date, amount and note per payment; the invoice shows Paid, Part Payment or Not Paid; VAT stays on the full value
- Bank-payment matching: bank payments from compatible accounting software listed beside the invoices they settle, confirmed by the office in one click
- Vouchers: fixed amount or percentage, unique codes, usage history, assign to a customer, bulk create, reports
- Card payments built in, switched on per business
Operations
- Collection and delivery assignment
- Drag-and-drop route order for drivers
- Driver portal, with a text on every assignment
- Photo proof required on every delivery
- Order photos and PDFs
- Label printing
- Address book
- Cancellations and archive
Notifications
- 13 stages, 40 templates, by text and email, all editable
- Every message logged with its status, subject and text
- Text delivery reports, and STOP replies handled
- Instant alerts to the owner's phone for new requests and payments
- Google review requests by text and email, and a one-tap resend on completed orders
Reporting
- Dashboard cards
- Upcoming payments: every unpaid invoice in one view
- Orders by postcode area
- Accounting view: expenses brought in daily from compatible accounting software, with breakeven against revenue
Admin
- Separate access for office staff and drivers
- Customer records and search across everything
- An activity log on every order: status changes, payments, driver assignments, customer and staff actions, messages sent
- Referral programme with 90-day tracking and partner commissions
- Blog and article editor with categories
- Your own brand and your own database
Security
- Role-based access and secure sign-in
- Security reviews, with fixes applied
- Blocking and rate limits on public forms
- UK-hosted, with nightly off-site backups
Built to last
The engineering behind it
UK-hosted, with nightly off-site backups. A copy is kept off the server, and restoring from it has been tested. A fresh backup is taken before every update.
The right access for each person. Office staff and drivers each see only what their role needs.
Reviewed for security. The platform has had security reviews, with the fixes applied. Public forms are rate-limited, and abusive traffic is blocked.
Your data and your customers are yours, and we export them for you whenever you ask. You get your own branded system, set up and run for you.
- Latest tech
- Built as a modern web platform, not a page builder or a pile of plugins to maintain.
- Speed
- Booking forms built to work well on a phone.
- Reliability
- UK-hosted, with nightly off-site backups and a fresh backup before every update.
- Security
- Role-based access, secure sign-in and security reviews.
- Performance
- One system doing the work of the diary, the chat and the invoice pad.
Frequently Asked
Common questions, honest answers
What is the best booking software for a business that collects and returns items?
Can customers book online and get a quote from photos?
How do I manage collection and delivery drivers?
Can I take deposits or part payments?
Can it match bank payments to invoices?
How do customers pay?
Who owns my customer data?
Is it hosted in the UK?
How long does it take to set up?
Why Sunrise
Why order from Sunrise
Proven and live, not a prototype. It has run a real business every day since early 2025.
Tailored to your business. Your services, pricing rules and brand, set up for how you work.
Your data and your customers are yours, and we export them for you whenever you ask.
A timeline agreed before you start. No open-ended build.
Tell us how you take bookings today, and we'll tell you plainly if this fits.
The quickest way is a message — tell us how you work now and we'll tell you plainly whether this is a fit. No pressure, no jargon.
Prefer a form? Three fields, that's it.